Through our privileged position of analysing a wide range of business models, we can benchmark performance on a cross-sector basis, allowing us to advise management teams and investors on a business’s key sources of differentiation.

The business landscape is complex and service providers mirror this complexity with a proliferation of different business models.

While some services businesses are very sector-aligned to their client base, all face threats

from direct and indirect competitors and from the development of new technologies.

Identifying and defending areas of differentiation and operational excellence is key to sustainable growth in an ever-changing sector.

Our highly analytical and research-driven approach helps management teams and investors understand competitive and market dynamics and use this knowledge to win.

CIL Business Services
Our expertise We have extensive and growing international experience advising both management teams and investors in fast-growing and market-leading, tech-enabled business services providers across:

Human capital services: We have significant experience working with businesses in human capital service provision, including recruitment and staffing, employee benefits and training.

Business process outsourcing (BPO): We have supported a number of businesses in BPO across a range of industries, including life sciences, transport, finance and marketing services.

Governance, risk and compliance (GRC): We have experience working with GRC businesses that provide certification, training, workflow and tracking functions on a sector-agnostic basis, as well as across specialist verticals including financial services, life sciences, industrials and health & safety.

Professional services: Previous engagement experience covers firms with a number of different propositions, including general consulting, procurement, compliance and research services.

Legal support services: We have assisted various businesses that deliver legal services and support the legal community, including tech-enabled collaboration platforms and consulting-led support services.

Real estate support services: We have been involved in multiple projects supporting businesses serving the property sector, including conveyancing, tech-enabled estate agents and mortgage brokers.

 
Our expertise We have extensive and growing international experience advising both management teams and investors in fast-growing and market-leading, tech-enabled business services providers across:

Human capital services: We have significant experience working with businesses in human capital service provision, including recruitment and staffing, employee benefits and training.

Business process outsourcing (BPO): We have supported a number of businesses in BPO across a range of industries, including life sciences, transport, finance and marketing services.

Governance, risk and compliance (GRC): We have experience working with GRC businesses that provide certification, training, workflow and tracking functions on a sector-agnostic basis, as well as across specialist verticals including financial services, life sciences, industrials and health & safety.

Professional services: Previous engagement experience covers firms with a number of different propositions, including general consulting, procurement, compliance and research services.

Legal support services: We have assisted various businesses that deliver legal services and support the legal community, including tech-enabled collaboration platforms and consulting-led support services.

Real estate support services: We have been involved in multiple projects supporting businesses serving the property sector, including conveyancing, tech-enabled estate agents and mortgage brokers.

What we do We assist clients to identify and build on strengths and capabilities that grow and defend market share, including:

Sales approach: Developing a scalable sales advantage (either through route to market or sales methodology).

Differentiation of proposition: Adapting products and services to ensure embeddedness and resistance to displacement or replication in-house.

Tech utilisation: Using technology to enable more profitable and scalable service delivery.

Operational scalability: Establishing best-in-class operational processes, to allow effective scaling and/or disruptive pricing, while maintaining excellence.

 
What we do We assist clients to identify and build on strengths and capabilities that grow and defend market share, including:

Sales approach: Developing a scalable sales advantage (either through route to market or sales methodology).

Differentiation of proposition: Adapting products and services to ensure embeddedness and resistance to displacement or replication in-house.

Tech utilisation: Using technology to enable more profitable and scalable service delivery.

Operational scalability: Establishing best-in-class operational processes, to allow effective scaling and/or disruptive pricing, while maintaining excellence.

 
Sector Lead For more information contact:
Alex Marshall
Alex Marshall +44 20 3829 2710
LinkedIn
Alex is a partner at CIL and has over 20 years' experience in management consulting. He leads our financial services and business services practices.
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Sebastian Chambers
Sebastian Chambers +44 20 3829 2810
LinkedIn
Sebastian has over 20 years' experience as a management consultant. He leads our built environment and business services practices.
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