We help health, care and education (“HCE”) organisations contend with regulated and sensitive markets, funding challenges, and how to operate alongside the public sector.

HCE markets are mixed economies in terms of funding and provision. The service provided is often critical and certainly sensitive. End users are typically vulnerable. Providers must navigate politics, regulation, funding challenges, increasing demand, and the apparently contradictory drives for productivity, quality and personalisation. Providers are also discovering how to integrate

technology and traditional methods of delivery. They increasingly have to combine products, services and knowledge to help the learner, patient or service-user cope independently. The end user grows less deferential and acts more like a consumer every day.

We have experience covering a wide range of products and services across HCE. We also

draw on the experience of the other sector teams to help providers understand how to grow and thrive. We help them understand the tensions between purchaser, influencer and end user. By understanding emerging needs, we help them align their offer with market demand.

Our expertise We have a strong track record of advising both management teams and investors across a broad range of health, care and education sub-sectors. This includes:

Healthcare: A range of different business models across all stages of healthcare, from acute and primary care to ongoing tertiary support. We also work with our consumer practice to support businesses in elective treatment, e.g. cosmetics and dentistry.

Social care: This includes care for children, the elderly and the disabled (both physically and mentally) in both residential and homecare settings.

Life sciences: We have covered businesses across the entire pharmaceutical supply chain from clinical research (CRO) through drug development, manufacturing (licensing, on patent, generics, CDMO), outsourcing, regulatory affairs, marketing and distribution.

Animal health: Veterinary services (companion and farm animals), nutrition, supplies, distribution and other support services.

Education: All age groups from nurseries through schools to further and higher education, adult learning environments, and providing for special educational needs. This includes facilitating business success in increasingly tech-enabled environments.

Support services and products: Alongside the sub-sector specific work described above, we also collaborate with our business services, industrials and technology practices to support businesses in procurement, staffing, products and equipment, logistics and IT.

 
Our expertise We have a strong track record of advising both management teams and investors across a broad range of health, care and education sub-sectors. This includes:

Healthcare: A range of different business models across all stages of healthcare, from acute and primary care to ongoing tertiary support. We also work with our consumer practice to support businesses in elective treatment, e.g. cosmetics and dentistry.

Social care: This includes care for children, the elderly and the disabled (both physically and mentally) in both residential and homecare settings.

Life sciences: We have covered businesses across the entire pharmaceutical supply chain from clinical research (CRO) through drug development, manufacturing (licensing, on patent, generics, CDMO), outsourcing, regulatory affairs, marketing and distribution.

Animal health: Veterinary services (companion and farm animals), nutrition, supplies, distribution and other support services.

Education: All age groups from nurseries through schools to further and higher education, adult learning environments, and providing for special educational needs. This includes facilitating business success in increasingly tech-enabled environments.

Support services and products: Alongside the sub-sector specific work described above, we also collaborate with our business services, industrials and technology practices to support businesses in procurement, staffing, products and equipment, logistics and IT.

What we do We often have to address the following issues in our work:

Multi-site roll-out: We work with a range of businesses that provide multi-site healthcare services. We support growth through new site assessments, consolidation analysis and broadening the service offering.

Technology: HCE markets can struggle to combine the best of traditional service delivery with the latest technology across an increasingly diverse range of settings. Education providers are working out how much technology there should be in a blended learning model. Operators across all sub-sectors are only just beginning to harvest and leverage data on performance and outcomes to enhance their offer, often with complex analytics and AI. We help clients realise the opportunity resulting from these trends to develop both internal operations and product offerings.

Procurement: We help clients understand the increasing professionalisation of B2B procurement across HCE markets. Examples include multi-academy trusts in education or the centralisation of purchasing in healthcare.

User to consumer: A mega-trend driving many HCE markets is the increasing power in the hands of patients or students. Working alongside our consumer practice, we help clients navigate the changes that flow from this: the proliferation of stakeholders, greater focus on value for money and user experience, less trust in institutions and experts. Equally, this trend increases the pressure on regulators to qualify providers and inform end-users.

 
What we do We often have to address the following issues in our work:

Multi-site roll-out: We work with a range of businesses that provide multi-site healthcare services. We support growth through new site assessments, consolidation analysis and broadening the service offering.

Technology: HCE markets can struggle to combine the best of traditional service delivery with the latest technology across an increasingly diverse range of settings. Education providers are working out how much technology there should be in a blended learning model. Operators across all sub-sectors are only just beginning to harvest and leverage data on performance and outcomes to enhance their offer, often with complex analytics and AI. We help clients realise the opportunity resulting from these trends to develop both internal operations and product offerings.

Procurement: We help clients understand the increasing professionalisation of B2B procurement across HCE markets. Examples include multi-academy trusts in education or the centralisation of purchasing in healthcare.

User to consumer: A mega-trend driving many HCE markets is the increasing power in the hands of patients or students. Working alongside our consumer practice, we help clients navigate the changes that flow from this: the proliferation of stakeholders, greater focus on value for money and user experience, less trust in institutions and experts. Equally, this trend increases the pressure on regulators to qualify providers and inform end-users.

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Sector Lead For more information contact:
Giles Johnson +44 20 3829 2820
LinkedIn
Giles is CIL’s managing partner and has led our health, care and education practice for 15 years.
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James Silk +44 20 3829 2815
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James joined CIL in 2012, he focuses on the healthcare stream within our healthcare and education practice.
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